Ask us anything
Questions about a lamp, an order, a ceiling, a color? Write here. It reaches us directly – no ticket system, no chatbot.
For orders, add your order number so we can find it faster. Prefer email? Write to [email protected].
Orders, shipping and returns
Free shipping anywhere in the EU, and 30-day returns – we pay the return shipping. Every lamp has a three-year guarantee.
Write to [email protected] with your order number. The details are in our terms.
Mounting
Dash hangs from the ceiling, mounts on a wall or stands on the floor. See the Dash user guide (PDF).
Shell arrives assembled – shade, bulb, socket and 3,5 m cable – ready for a ceiling outlet. Stuck? Write to [email protected].
Shops, venues and press
Want Dash or Shell in your shop, restaurant or hotel? Write to [email protected]. Restaurants and cafés can ask about borrowing lamps.
For press images and texts, write to the same address and put the medium and publication date in the subject line.
- Free shipping anywhere in the EU
- 30-day returns – we pay the return shipping
- Three-year guarantee on every lamp, light source included
- See Dash in person at Illums Bolighus, Copenhagen, and Vinyls at the Gallery, Crete